SearchStax Site Search solution gives marketers the agility they need to optimize website outcomes.
Product Overview
SearchStax Managed Search offloads Solr management, giving IT teams enhanced operational agility.
Product Overview
Last Revised Date – January 15, 2018
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SearchStax receives on occasions, requests from users and government agencies to disclose data other than in the ordinary operation and provision of the Services. This Data Request Policy outlines SearchStax’s policies and procedures for responding to such requests for Customer Data. In the event of any inconsistency between the provisions of this Data Request Policy and the Terms of Service or written agreement with Customer, as the case may be, the Terms of Service or written agreement will control.
Third parties seeking access to Customer Data should contact the Customer regarding such requests. Customer controls the Customer Data and generally gets to decide what to do with all Customer Data.
Except as expressly permitted by the Contract or in cases of emergency to avoid death or physical harm to individuals, SearchStax will only disclose Customer Data in response to valid and binding compulsory legal process. SearchStax requires a search warrant issued by a court of competent jurisdiction (a federal court or a court of general criminal jurisdiction of a State authorized by the law of that State to issue search warrants) to disclose Customer Data.
All requests by courts, government agencies, or parties involved in litigation for Customer Data disclosures should be sent to legal@site-dev.searchstax.com and include the following information:
Requests should be prepared and served in accordance with applicable law. All requests should be narrow and focused on the specific Customer Data sought. All requests will be analyzed narrowly by SearchStax, so please do not submit unnecessarily broad requests. If legally permitted, Customer will be responsible for any costs arising from SearchStax’s response to such requests.
SearchStax is committed to the importance of trust and transparency for the benefit of our Customers and does not voluntarily provide governments with access to any data about users for surveillance purposes.
SearchStax will notify Customer before disclosing any of Customer’s Customer Data so that the Customer may seek protection from such disclosure, unless SearchStax is prohibited from doing so or there is a clear indication of illegal conduct or risk of harm to people or property associated with the use of such Customer Data. If SearchStax is legally prohibited from notifying Customer prior to disclosure, SearchStax will take reasonable steps to notify Customer of the demand after the nondisclosure requirement expires. In addition, if SearchStax receives a National Security Letter with an indefinite non-disclosure requirement, SearchStax will initiate procedures for judicial review pursuant to 18 U.S.C. § 3511.
SearchStax requires that any individual issuing legal process or legal information requests (e.g., discovery requests, warrants, or subpoenas) to SearchStax properly domesticate the process or request and serve SearchStax in a jurisdiction where it is resident or has a registered agent to accept service on its behalf. SearchStax does not accept legal process or requests directly from law enforcement entities outside the U.S. Foreign law enforcement agencies should proceed through a Mutual Legal Assistance Treaty or other diplomatic or legal means to obtain data through a court where SearchStax is located.
Last Revised: January 15, 2018
